Heartland Karaoke Policy

Heartland Karaoke Policies

Heartland Karaoke is a company built on a high standard of entertainment service in the tradition of our mentor and friend, Norm Symington.
We enlist the services of independent contractors to perform their hosting functions at each venue.
All contractors invoice Heartland Karaoke for their services and, as independent businesspeople, are responsible for their own income tax, deductions and benefits. Heartland Karaoke does not withhold any funds for these purposes, nor do we submit any funds to the government on behalf of our contractors.
As such, all contractors are free to sell their services to any other company with whom they wish to associate with no limitations except that all companies be given the same courtesy and respect as all others.
We will not involve ourselves in meaningless discussions regarding which company is ‘better or worse’ than any other.
It is not our place, or our right.
We have our policies and procedures, they have theirs.
Our customers decide which company is better for their room.
We will not engage in ‘taking over’ another company’s show.
If a venue asks us to come in, we will consider it.
We will not actively displace a working competitor.
There’s room enough in this market for all of us at all levels.
We sell our services on professionalism and attention to detail; on our own merits, not the perceived failings of others.

All parties involved with the company are contracted due to the ability to perform their tasks professionally and with courtesy.
We understand that emotional involvement is present and occasional slip-ups occur, but we work to address them and bring our shows back inline with our policies.

We exist solely to provide entertainment services in order to increase attendance in the venues which provides the venue operators the opportunity for greater sales.
This includes promotion of the venue’s goods and services in such a manner as to facilitate the increase of revenue for the venue.

We do not exist to promote ourselves and our friends over any other patron.
We do not decide who sings or who does not sing – unless those people contravene our codes of conduct which are also spelled out in our documentation.
Our rotations are fair and orderly and designed to ensure that everyone who wishes to sing has their fair turn at the mic.

The rotation policy, in place since 1994 and also fully adopted by the former Norm Symington’s Musical Provisions, exists to spell out how this is to be handled.
The rotation policy is available to all on our website at this location: ROTATION POLICY

As the rotation policy is a matter of public record and is a large feature by which we sell our services, it is not optional.
It allows for full inclusion of all patrons.
The only reasons a patron may be exempted from our rotation include:
Behaviour which is potentially harmful to hosts, the venue and the equipment – IN THAT ORDER.
Our people come first – always.
The equipment is replaceable and repairable.

The venue management is fully and solely responsible for the ejection of unruly patrons.
All concerns in that matter are to be taken to them and dealt with by them.
We are not bouncers nor do we have the right to speak for their management.
If a venue management team is unwilling to provide basic protections to our contracted hosts and equipment, we simply sever relationship with that venue and allow them to find a company who is more willing to put up with it.
No subcontracted host is forced to be in a venue in which they find themselves uncomfortable or in undesirable situations.

We are working in an environment which involves alcohol consumption.
In many cases, consumption to excess.
Heartland Karaoke does not encourage or condone in any way the consumption of alcohol by our contractors while performing service for our company.
We are working for the venue, not a customer or patron of the venue.
There is no excuse for working individuals to put themselves into an intoxicated position.
Intoxicated hosts do NOT enhance the show, they create a possibility for legal liability which we, at Heartland Karaoke, will not tolerate.

We must be watchful and aware of the situations around us so that we may advise the venue management of potential concerns before they become problems, not become a part of the problems.
To be 100% clear – ANY host found drinking to excess at ANY Heartland Karaoke show will be given a verbal warning and reminded of our commitment to professionalism, depending on the severity of the offense a second chance may be granted.
A second offense will result in the immediate termination of the contractor’s association with the company. EVEN IF IT MEANS THAT WE LOSE THE VENUE AS A RESULT!
The legal liability this may pose can be much more expensive than any income the venue will generate.

BE ADVISED: Heartland Karaoke understands that our patrons can be very emotional and will oftentimes create false reports.
Any consideration for termination of a contractor will ONLY occur if the conditions are viewed and verified by Heartland Karaoke management or Venue management.

We value professionalism above all.
This creates a welcoming atmosphere for our patrons and puts them in a good frame of mind to support the venue with their purchases.
The venue management teams have sole right to choose whether they wish to continue with a host, or to try another host.
This is not to terminate a contractor’s relationship with Heartland Karaoke, but to ensure that the venue management has the input to select the people and the environment they choose to have in their venue
– as they are paying for the service, they get the service they wish.

We pride ourselves on professionalism.
Our reputation is based on fairness.
Contractors are paid to perform event hosting within the policies and procedures of Heartland Karaoke.
If any contractor is unwilling or unable to meet these policies and procedures, they are not Heartland Karaoke quality.

Heartland Karaoke directorship and management will NOT react in a 'knee-jerk' fashion to complaints based on rumors and heresay.
All complaints and concerns are investigated with the diligence they are due.
No action will be taken against any host unless the allegations are proven by Heartland Karaoke directorship and management.
Note that the Venue management teams have the final say on who they choose to host events in their venue.
It is, after all, their business and livelihoods on the line as well.

The only immediate change, based on reported concerns, will be due to the wishes of Venue Management or severe breaches of professionalism witnessed directly by Heartland Karaoke directorship and management.

Sincerely,
David J. Patrie
Director
1604506 Alberta Ltd.
O/A Heartland Karaoke